CUSTOMER SERVICE CONSULTANT - CIC

Description

We're on the lookout for a Customer Service Consultant to ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate service centre in JHB North.

As a Customer Service Consultant, you will be responsible for:

• Customer Handling
• Administration
• Client Service

• 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
• Grade 12 (Matric)
• Customer service skills
• Conflict resolution skills
• Brand development
• Attention to detail
• Self-motivated
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written Afrikaans added advantage)
• Time management
• Planning & prioritisation
• Administration skills